Return & Refund Policy

Return Eligibility • Reverse Logistics Tariffs • Refund Methods

1. Return Requests & Reverse Logistics

Consignments refused by recipients or rejected prior to OTP entry qualify for return processing. Where returns arise from Shipper address error, return freight is charged at 100% of standard tariffs. Where caused by SStore error, return freight is fully waived.

Terms • User Policy • Rider Policy • Driver Policy • Delivery Policy • Return Policy • Damage Policy • Force Majeure • Privacy • Prohibited Items